WARRANTY & RETURN POLICY
At SKOPTIX, we stand behind the quality of our optics. We promise to repair or replace your product if it fails you in any way due to defects in materials or workmanship under normal use. Absolutely free.
If your SKOPTIX product experiences any issues, we will either fix it (if possible) or promptly send you a replacement of equal or greater value. If a specific model has been discontinued and a direct replacement is unavailable, you will be given a choice of a comparable replacement model.
| What’s Covered
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Defects in materials or manufacturing workmanship under normal use.
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Structural components, optical systems, and housing integrity.
| What’s Not Covered
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Lost or stolen products.
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Intentional damage, deliberate modification, or unauthorized disassembly (such as opening sealed optical chambers).
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Misuse, incorrect application, or rough operation not complying with product specifications.
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Cosmetic damage (such as scratches or normal wear and tear) that does not affect the function of the product.
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Standalone accessories or free promotional items included with the purchase.
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Products purchased from unauthorized third-party dealers (please contact your original point of purchase for their specific warranty details).
| How to Start a Warranty Claim
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Contact Us: Reach out to our Customer Service Team at info@skoptix.com with your order number and a brief description of the issue.
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Packaging: Securely package your product in its original packaging if possible, along with your order details. Make sure to retain your tracking information.
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Shipping: Customers are responsible for return shipping costs to our service center, while SKOPTIX covers the return shipping of the repaired or replaced item back to you. (Please note: We are not responsible for inbound items until they are safely received by our department).